Extended Zone Alarm Uninstall/Outpost Install Instructions

[David]

A few preliminary steps to follow BEFORE uninstallation begins:

P1. Download a NEW Copy of Outpost from Agnitum.

P2. If applicable, make sure that you do the uninstallation and the installation with a User account having administrative rights.

P3. Make sure that Zone Alarm Firewall and the Zone Alarm service are stopped before starting the uninstallation. Right-click on the Zone Alarm icon and 'Shutdown Zone Alarm (Pro)'.

P4. Go to JV16 Power Tools and download the jv16 Power Tools application. This is an excellent application for getting eliminating registry remnants from old uninstalled programs. Install this on your PC.

P5. Open Windows Explorer and from the menu choose Tools -> Folder Options. Click on the 'View' tab and make sure that Windows Explorer is setup to view hidden files and folders.

Uninstallation (after completing steps 1 through 5 above):

1. Completely follow the Zone Alarm instructions as outlined in Zone Alarm Uninstallation - Zone Labs Customer Care to completely uninstall Zone Alarm and clean the file system.


2. Clean all files out of C:\Windows\Temp - Covered in link from Zone Labs, but I recommend cleaning the whole Temp directory. NOTE: Files in you temp directories are safe to delete. If Windows is using any specific file it will not allow its deletion and you will get an error message but please delete all others. Any temp file that may be needed later will be regenerated by that specific application when required.

3. Clean all files out of C:\Windows\Prefetch - Covered in link from Zone Labs, but I recommend cleaning the whole Prefetch directory. Deleted Prefetch files will be re-created as necessary the next time you boot your PC.

4. Clean all files out of C:\Documents and Settings\youraccount\Local Settings\Temp. The exact path may vary slightly with your Operating System. The point is to try and clean your User accounts Temp directory. This will probably not be applicable on single user 95, 98, or Me systems. Alternatively, you can choose Start -> Accessories -> System Tools -> Disk Cleanup. Just check all of the items and continue the cleaning process. NOTE: Files in you temp directories are safe to delete. If Windows is using any specific file it will not allow its deletion and you will get an error message but please delete all others. Any temp file that may be needed later will be regenerated by that specific application when required.

5. jv16 Power Tools: Completing Registry Cleaning (THIS IS ENTIRELY OPTIONAL, this step is optional but may be potentially helpful with difficult uninstallation problems. I strongly recommend it.)

a) Download and install jv16 Power Tools. This should have already been done if you followed the preliminary steps.

b) Run jv16 Power Tools and click on the 'Registry Tool' button. That will open the main registry tool window.

c) Now you should see a list of applications that are documented in the registry. Sort this list alphabetically by clicking on the 'Author' item just above the column with the application names. If it appears in reverse alphabetical order, just click on 'Author' one more time and the list of applications will appear alphabetically.

d) Scroll down until you see the Zone Labs or Zone Alarm entries. Place a check in the box next to every entry with 'Zone Labs' or 'Zone Alarm' appearing either in the 'Author' or 'Software' column. You may need to scroll down. While some entries are recognized as being authored by Zone Labs, others may not. So it is important to scroll through the whole list and mark all entries related to Zone Labs/Zone Alarm. If you are not sure of an entry, do not place a check there. Be sure to look closely at the [Unknown] entries at the end of the list to see if an Agnitum entry is listed there.

e) After you have found all of the Zone Alarm entries and placed a check in each of the boxes next to them, click the 'Remove' button located at the bottom of the Registry Tools window.

f) After removal of the application entries is completed, choose Tools -> Registry Cleaner from the menu.

g) The Registry Cleaner will appear with an 'Options' screen. Please ensure that ONLY the 'I want to verify deleted entries' is checked. NO other option should be checked. Make a setting of 'Sometimes' under 'Update screen while scanning'. When finished with this, press 'Continue'.

h) Make sure that ALL items are checked under 'Select performed scanned'.

i) Press the 'Start' button to execute the scan.

j) After the scan has completed, choose Select -> All from the menu.

k) Click on the 'Remove' button in the lower right corner of the Registry Cleaner window.

l) After completing this process, click the 'Close' button to close the Registry Cleaner window.

m) Then click 'Close' to close the Registry Tools window.

n) Finally, click 'Exit' to close jv16 Power Tools.

o) Reboot your PC.

6. Upon successful system startup, install Outpost using the new installation file that you downloaded in the preliminary steps above.

At this point, Outpost should function properly. I have personally used every step noted to you in this post without incident. I hope that these steps help you solve your problem. The same steps can and should be repeated in Safe Mode if you are having difficulty.

WHENEVER UPGRADING OR INSTALLING OUTPOST, I RECOMMEND THE FOLLOWING MEASURES. THESE ARE GOOD GENERAL RULES WHEN INSTALLING ANY PROGRAM, BUT FOLLOWING ALL OF THEM MAY NOT BE REQUIRED:

1. Make sure that your anti-virus is disabled.

2. Make sure that your anti-trojan protection is disabled.

3. Make sure no other applications are running.

4. Make sure that you disable any sandbox or system access protection application.

5. Make sure that you disable any ad-monitoring software or proxies.

6. Make sure that any internet connection information program, packet sniffer, or capture utility is disabled. These should not be used with Outpost at all.

7. If upgrading using the Auto Update in Outpost feature does not work properly, shutdown and exit Outpost and run the update from the Start Menu.

8. You must be logged in as Administrator or to any account with Administrative privileges before attempting to install or update Outpost.

If the steps above do not help, we will continue to help to the limits of our ability here in the forum. However, it may become necessary for you to contact Agnitum directly if problems with Outpost still exist after following this Uninstall/Install procedure and the associated guidelines.